Here you will find description of various procedures for administrating Office 365 subscription and users using Atea eSHOP. This description is compiled for eSHOP users with administrator rights.
To access your subscription information you need to log in into eSHOP with the user name and password that you have received from Atea.
You will be redirected to the login page. Use your username and password that you received from Atea.
After this procedure the number of licenses will be displayed with an asterisk. Meanwhile a service request is created and forwarded to Microsoft and it can take up to 48 hours until the number of seats is changed. After a maximum of two days it will be updated in E-shop and synchronized with MOP (Microsoft online portal).
Currently Microsoft is not supporting domain transferring from P plan to an E plan. So you cannot upgrade your subscription from P plan to an E plan. In eSHOP only those plans you can upgrade to, are displayed.
If you have a P plan and you want an E plan, you should cancel your current subscription and purchase a new one that would be an E plan.
Please disregard information given in eSHOP that suggests you to delete the original subscription after the upgrade. You will see that the original subscription will be changed to the needed one automatically.